Domestic Returns:
START RETURN (U.S.) https://returns.fashiongit.com/

Follow the steps at the portal to request your return. Please include the original order packing slip in the return package. Once your return has been created, you will receive a pre-paid return shipping label via email. Using the provided label, please drop off your package at any Post Office or USPS location.

International Returns:
START RETURN (International) https://web.global-e.com/Returns/portal/fashiongit

Pre-paid Express Returns
Visit our international returns portal to initiate a return. A pre-paid return shipping label will be emailed to you. Please note, the return label expires within 14 days of issue if unused. Using the provided label, book a collection or visit your nearest DHL drop off point to send your items back to us.
Pre-paid returns are subject to a return shipping fee which will be deducted from your refund. Please consult the international shipping & returns table for information about country-specific returns fees.

Self-postage Returns
You can send back the returned goods with the shipper of your choice at your expense. Visit our international returns portal to initiate a return and a returns slip will be emailed to you. We recommend insuring your package and contacting our Customer Service at help@fashiongit.com with the tracking number once shipped.

Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 7 business days from the date your return tracking information shows delivered.

If your return is accepted, your refund will be processed and applied to the original method of payment.

Please note that refunds can take up to 3-5 business days to appear on your bank account due to varying processing times of financial organizations.

Where returns are processed for store credit, a SKIMS gift card will be issued once your return order is in transit back to us, and sent to the email used to make the original purchase. Gift returns exchanged for store credit will be issued as a SKIMS gift card to the gift recipient, once the return order is in transit back to us.

Outbound shipping fees from the original order are not refundable.

FashionGit is sold exclusively at FashionGit.com, NET-A-PORTER.com, SSENSE.com, OUNASS.com, through select Nordstrom locations, Nordstrom.com, through select Saks Fifth Avenue locations, Saksfifthavenue.com, Selfridges & Co. and Selfridges.com. To see our stockist locations click here. Be the first to know about new collections, restocks, and more by signing up for emails.

Orders are processed pending item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.

Most orders placed Monday through Friday will be processed and shipped within 1-2 business days.

Orders placed on Friday or over the weekend will start processing on Monday and ship within 1-2 business days.

Certain products may have longer processing times. These will be noted on the product and cart pages.

Items available for pre-order will be indicated on the product page with the anticipated ship date. Please note, once your order is placed, the full payment will be captured up front. If you wish to cancel your order before the ship date, you may do so by contacting Customer Service.

If your order contains pre-order items and available items, please note that your order will be shipped once the pre-order item(s)are received.

We are not able to split orders and ship available items first. If you wish to purchase pre-order items and available items together, we recommend placing a separate orders for each.

For more information about international shopping, visit fashiongit.com/international

Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking information.

Your order may arrive in several shipments. You will receive a separate e-mail notification for each shipment.

To the extent that we are required by law to charge and collect taxes on products that we sell, such taxes are charged based on the tax laws applicable to the location to which the order is being shipped or delivered. At checkout, all appropriate taxes will be added to the order total. The tax amount displayed during checkout is an estimate of the tax applicable to your order. This amount may vary slightly from the actual amount of tax payable in connection with your order due to different tax rates which apply as a result of the origin and destination of the item(s) being purchased, as well as other factors.

Credit Cards
We accept Visa, MasterCard, American Express, and Discover cards. Payment is taken once your order has been shipped. (excluding pre-orders)

PayPal
When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review before clicking 'checkout Now'. Once this transaction is complete, you will then return to FashionGit.com.

Orders cannot be changed or updated once they are placed as they immediately start processing.

If you'd like to add another item to your order, please place a new order for the item.

We are usually unable to change or cancel an order after you've placed it.

It is possible that your order may be cancelled during high volume periods due to inventory selling out. If your order is cancelled, all charges will be automatically refunded. We recommend trying to place your order again or signing up for our waitlist for the sold out item.

To ensure your security, we take additional steps in verifying the details on your order. If you receive a cancellation notification, please contact Customer Service for more information.

Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

We offer free shipping on all orders over $75 in the U.S.

We have the following shipping options available in the U.S.

Economy - Delivery in 5 to 8 Business Days via UPS or DHL eCommerce
Ground - Delivery in 4 to 6 Business Days via UPS
Express - Order by Noon ET. Processing begins that same day. Delivery in 2 to 3 Business Days via UPS
Priority - Order by Noon ET. Processing begins that same day. Delivery in 1 to 2 Business Days via UPS

Please allow up to 1-2 business days for processing before orders ship from our warehouse.

If shipping to a P.O. Box or APO/FPO address, you must select Economy. Please note transit times will vary.

Please note we do not ship to freight forwarding address.

Delivery in 2 hours ($10)

We offer local 2-hour delivery for a select region within Los Angeles City.
Customers in an eligible zip code will be able to ship a subset of our best selling styles to their home within 2 hours. Delivery is carried out in partnership with Uber and orders must be placed between 10am – 7pm P.T. Monday-Thursday and 10am – 5pm PT: Friday-Sunday

Our delivery region covers zip codes within 10 miles of 90004.

Delivery updates will be sent via email or SMS, and you’ll be notified as your driver is approaching. Please be ready to accept your order in person by showing a valid form of ID and your order confirmation.
If you will not be home, please indicate prior to checkout whether you would like the driver to leave the package in a safe space or return to our warehouse. For assistance, please contact help@fashiongit.com with the email subject: 2 hour delivery. Alternatively, you can chat with one of our agents who can assist you.

You can track your order with the tracking information provided in your shipment notification e-mail or by logging in to your account on fashiongit.com

If the carrier’s tracking link for your order is not showing activity or movement for more than 5 business days, please contact Customer Service to investigate.

Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

We know carrier issues and delays can happen. We find that some carriers may scan a package as “Delivered” when it is still out for delivery and will sometimes physically deliver the parcel within the next four business days.

After 4 business days, if your order is showing as “Delivered” by the carrier, and you have still not located your package, and you have checked the area surrounding your delivery address please contact Customer Service for assistance.

Please note, FashionGit is not liable for missing packages marked delivered. If you believe this was mis-delivered, we recommend filing a claim with the carrier directly. At this time, we're not currently set up for reshipment orders or exchanges and require that a new order is placed with the returned funds.

If the carrier’s tracking link for your order is not showing activity or movement for more than 5 business days, please contact Customer Service to investigate.

For orders going to the United Kingdom, European Union, Mexico, Australia and New Zealand, all prices shown are inclusive of import duties and taxes.

For all other countries, duties & taxes will be automatically calculated and displayed during checkout. Depending on the country, you will have the option to choose DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid).

Please note that if DDU is selected, you will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes.

We accept international returns. Items must be unworn, unwashed, in their original condition and with all tags attached. Items marked Final Sale cannot be returned.

Pre-paid Express Returns
Visit our international returns portal to initiate a return. A pre-paid returns label will be emailed to you. Please note, the returns label expires within 14 days of issue if unused. Once you receive your returns label, book a collection or visit your nearest DHL drop off point to send your items back to us.
Pre-paid returns are subject to a return shipping fee which will be deducted from your refund. Please consult the international shipping & returns table above for information about country-specific returns fees.

Self-postage Returns
Visit our international returns portal to initiate a return. A returns slip will be emailed to you. Please include this slip in the return package. Send back the returned goods with the shipper of your choice. Please note that return shipping and any reverse duties are the responsibility of the customer when choosing this method. We recommend insuring your package and contacting our Customer Service at help@fashiongit.com with the tracking number once shipped.
All returns must be postmarked within 30 days of your order date. Once your return is received back at our warehouse and inspected, your refund will be issued. Please allow up to 7-10 business days for the refund to be processed back to your original form of payment.

Purchases of E-Gift Cards are not currently supported for international customers. If you previously purchased or received an E-Gift Card that you would like to redeem, please contact customer service.